Talk to AI Andy
Andy detects screen/entity intent, returns focused How-To answers, searches records by name/SSID/URL, highlights requested JSON fields, queries live Calendar/Messaging/entity data and performs supported permission-checked actions.

Talk to AI Andy for focused How-To guidance, live entity status and permission-checked SQL-style entity queries/actions, then manage assets, locations, helpdesk, PPMs, SLAs, inventory, services, workflows, projects, documents, calendars and reporting across multiple companies and tenants.
| SSID | Name | Status |
|---|---|---|
| HD-2401 | Reception cooling fault | Open |
| HD-2398 | Door access issue | In Progress |
| HD-2387 | Lighting inspection | Active |
| SSID | Name | Status |
|---|---|---|
| AHU-01 | Air Handling Unit | Active |
| CH-02 | Chiller 02 | Open |
| LT-114 | Laptop 114 | Active |
Show the status of the reception cooling ticket.

HD-2401 is Open and linked to London HQ. The current SLA is still within target.
Ticket: HD-2401\nStatus: Open\nLocation: London HQ
Talk to AI Andy searches the built-in How-To, checks permitted live entity status by SSID or URL, shares conversations through Messaging and escalates referenced conversations to support. SSID-first multi-tenant records, email two-factor authentication, granular CRUD permissions, a visual AI Andy Process Worker-driven workflow engine, hierarchical JSON entity import/export and filterable audit evidence sit alongside maintenance, helpdesk, inventory, projects, documents, calendars and reports. The How-To is always first in the signed-in left menu, while AI Andy can search that guidance, resolve permitted entity SSIDs/URLs to live status, share conversations through Messages and escalate referenced conversations to support.
Andy detects screen/entity intent, returns focused How-To answers, searches records by name/SSID/URL, highlights requested JSON fields, queries live Calendar/Messaging/entity data and performs supported permission-checked actions.
Each email address can create one company workspace and can still join additional companies by invitation. Company-creation help is available at admin@facnow.obea.co.uk.
Every password login requires a time-limited six-digit email code before the user session opens.
Admin, Manager, Support, Engineer, Employee and Project Manager roles combine with entity-level read/write permissions and user overrides.
Export, import and generate templates as complete hierarchical JSON: real database fields plus nested relationships, with readable linked-record names wherever possible.
Connect Start, Trigger, Entity Update, Lookup, Action and End nodes by dragging node points. AI Andy Process Workers re-check trigger conditions and follow multi-output lookup paths asynchronously.
Filter audits by user, entity, date and success/failure status, then export the filtered evidence to JSON.
Every entity keeps its normal authenticated detail. Turn on Allow public share for an individual record to publish a read-only detail URL and JSON output that can be opened without logging in.
Flag Locations or Location Zones as assets and manage them alongside equipment while keeping a clear Location / Location Zone identity.
Translate the interface globally and share any record, detail or timeline item to one or more users through built-in messaging.
Every operational list can filter by connected entities, including direct relationships such as Location Zones by Location and generic linked records.
Left-click headings to sort. Right-click entity-list headings to remove columns or add fields from the current entity and its linked entities, with layouts remembered in the browser.
Lists and details open beneath the global menus as full content-area tabs. The tab strip stays pinned at the top while content scrolls; drag tabs to reorder them, close them with × or the screen Close action, and keep filters/forms mounted while switching work.
Use target minutes or target uptime percentage and review 12 months of uptime history wherever an SLA is attached.
Copy a record into an unsaved clone with linked entities staged for Save. Names remain unique per entity type and tenant.
Switch lists between table and thumbnail tiles, then choose the light desktop workspace or dark operations view from the persistent top bar.
| SSID | Name | Status |
|---|---|---|
| HQ-01 | London HQ | Active |
| WH-04 | North Warehouse | Open |
| SITE-12 | Service Centre | Active |
| SSID | Name | Status |
|---|---|---|
| PPM-302 | Quarterly AHU service | Due |
| PPM-298 | Fire door inspection | Active |
| PPM-287 | Water hygiene checks | Open |
| SSID | Name | Status |
|---|---|---|
| AHU-01 | Air Handling Unit | Active |
| CH-02 | Chiller 02 | Open |
| LT-114 | Laptop 114 | Active |
AI Andy greets you using your account name and can remember another greeting name when you ask, for example “call me Sam”. AI Andy first recognises the screen, entity and intent in your question. It can use the built-in How-To, query permitted live data, return concise counts/lists or record JSON, perform supported actions, and understand a safe SQL-style entity language without exposing raw database access. Behind the interface, AI Andy Process Workers continuously reconcile workflows, calendars, invitations, maintenance, stock, SLA risk, bookings, compliance, data quality and operational health.
Commands: SELECT, INSERT INTO, UPDATE, DELETE FROM, DROP, TRUNCATE.
Clauses: FROM, AS, JOIN, LEFT JOIN, INNER JOIN, ON, SET, VALUES, WHERE, AND, *, TOP, LIMIT, GROUP BY, ORDER BY ASC/DESC.
Operators/functions: =, !=, <>, >, >=, <, <=, LIKE, IN, IS NULL, IS NOT NULL, COUNT(*), SUM(), AVG(), MIN(), MAX().
This is an entity command language, not raw MySQL. DROP and TRUNCATE require confirmation and soft-delete permitted records; they never remove a database table.
Process Worker thresholds are configurable in config.php. Data-quality/orphan/inactive checks recommend action rather than silently deleting business records.
AI AndyYour intelligent facilities assistantShow the status of the reception cooling ticket.

HD-2401 is Open and linked to London HQ. The current SLA is still within target.
Ticket: HD-2401\nStatus: Open\nLocation: London HQ
Show the status of the reception cooling ticket.

HD-2401 is Open and linked to London HQ. The current SLA is still within target.
Ticket: HD-2401\nStatus: Open\nLocation: London HQ
| Event | Automation | Status |
|---|---|---|
| PW-24 | PPM Task create + assign | Success |
| PW-23 | Kanban due-soon alert | Warning |
| PW-22 | Gantt overdue alert | Critical |
| PW-21 | SLA early warning | Success |
| SSID | Name | Status |
|---|---|---|
| PRJ-14 | Office refurbishment | Active |
| PRJ-11 | HVAC controls upgrade | Open |
| PRJ-09 | LED replacement | Active |
| SSID | Name | Status |
|---|---|---|
| AHU-01 | Air Handling Unit | Active |
| CH-02 | Chiller 02 | Open |
| LT-114 | Laptop 114 | Active |
AI Andy Process Workers run continuously according to your subscription scope. They reconcile workflow state, watch operational risk, clean up expired activity, forecast stock, escalate maintenance and produce useful summaries without users manually checking every screen.
| Event | Automation | Status |
|---|---|---|
| PW-24 | PPM Task create + assign | Success |
| PW-23 | Kanban due-soon alert | Warning |
| PW-22 | Gantt overdue alert | Critical |
| PW-21 | SLA early warning | Success |
| Event | Automation | Status |
|---|---|---|
| PW-24 | PPM Task create + assign | Success |
| PW-23 | Kanban due-soon alert | Warning |
| PW-22 | Gantt overdue alert | Critical |
| PW-21 | SLA early warning | Success |
Show the status of the reception cooling ticket.

HD-2401 is Open and linked to London HQ. The current SLA is still within target.
Ticket: HD-2401\nStatus: Open\nLocation: London HQ
Projects open in full-size reorderable workspace tabs. Every new Board starts with Notes, Requested, In Progress, On Hold and Complete lanes; lanes and Cards can be colour-coded. Gantt Charts use the linked Project dates, support hierarchical Tasks with prerequisites, and let users draw work directly across the timeline.
| SSID | Name | Status |
|---|---|---|
| PRJ-14 | Office refurbishment | Active |
| PRJ-11 | HVAC controls upgrade | Open |
| PRJ-09 | LED replacement | Active |
| SSID | Name | Status |
|---|---|---|
| PRJ-14 | Office refurbishment | Active |
| PRJ-11 | HVAC controls upgrade | Open |
| PRJ-09 | LED replacement | Active |
| SSID | Name | Status |
|---|---|---|
| PRJ-14 | Office refurbishment | Active |
| PRJ-11 | HVAC controls upgrade | Open |
| PRJ-09 | LED replacement | Active |
| Event | Automation | Status |
|---|---|---|
| PW-24 | PPM Task create + assign | Success |
| PW-23 | Kanban due-soon alert | Warning |
| PW-22 | Gantt overdue alert | Critical |
| PW-21 | SLA early warning | Success |
Helpdesk Tickets can turn reusable Maintenance Steps into assigned Tasks, shared Calendar bookings and user Messages. PPMs use the same procedures, show two years of due dates and can be scheduled manually or by AI Andy Process Workers.
Create a Ticket with or without an Asset. Asset-linked Tickets inherit read-only Location/Location Zone and an overridable SLA. Selected Maintenance Steps resolve all configured users, roles or user groups, create linked Tasks, find the earliest shared available slot for the procedure duration, create Calendar entries and send Messages.
| SSID | Name | Status |
|---|---|---|
| HD-2401 | Reception cooling fault | Open |
| HD-2398 | Door access issue | In Progress |
| HD-2387 | Lighting inspection | Active |
PPMs link reusable Maintenance Steps with recurrence. The PPM detail calendar shows calculated due dates for the next two years. Right-click a due event and choose Schedule, or let AI Andy Process Workers create and assign unscheduled due occurrences once they enter the next two months, book shared Calendar time and message the assignees.
| SSID | Name | Status |
|---|---|---|
| PPM-302 | Quarterly AHU service | Due |
| PPM-298 | Fire door inspection | Active |
| PPM-287 | Water hygiene checks | Open |
| SSID | Name | Status |
|---|---|---|
| PPM-302 | Quarterly AHU service | Due |
| PPM-298 | Fire door inspection | Active |
| PPM-287 | Water hygiene checks | Open |
| Event | Automation | Status |
|---|---|---|
| PW-24 | PPM Task create + assign | Success |
| PW-23 | Kanban due-soon alert | Warning |
| PW-22 | Gantt overdue alert | Critical |
| PW-21 | SLA early warning | Success |
| SSID | Name | Status |
|---|---|---|
| TSK-81 | Check filters | Open |
| TSK-79 | Inspect plant room | Active |
| TSK-74 | Review SLA breach | Open |
Locations and Location Zones can now be flagged as assets, appear clearly in the Assets list, carry SLAs, QR links and relationships, and keep their own map-centric detail view.
| SSID | Name | Status |
|---|---|---|
| HQ-01 | London HQ | Active |
| WH-04 | North Warehouse | Open |
| SITE-12 | Service Centre | Active |
| SSID | Name | Status |
|---|---|---|
| HD-2401 | Reception cooling fault | Open |
| HD-2398 | Door access issue | In Progress |
| HD-2387 | Lighting inspection | Active |
| SSID | Name | Status |
|---|---|---|
| AHU-01 | Air Handling Unit | Active |
| CH-02 | Chiller 02 | Open |
| LT-114 | Laptop 114 | Active |
Show the status of the reception cooling ticket.

HD-2401 is Open and linked to London HQ. The current SLA is still within target.
Ticket: HD-2401\nStatus: Open\nLocation: London HQ
Create user-defined table data with primary and foreign keys, manage rows with full CRUD, combine custom data with Facilities Now entities through LEFT, RIGHT, FULL OUTER or INNER joins, then lay out reusable reports on a drag-and-drop blank page.
Create custom tables and fields, mark a primary key, link foreign keys and create, view, edit, copy or delete row data without exposing unrestricted SQL or database DDL.
Build read-only executable views from custom data and standard Facilities Now entities, with selected outputs, filters and governed joins.
Drag single-line or multi-line text, images, tables and lists onto a blank report page. Mix free text with dragged live entity fields and saved joined data.
Save and reload reports and views, then grant named users or roles independent View, Edit and Execute rights.
● Contract ID · Primary key
Supplier · Foreign key
Renewal Date · Date
Annual Cost · Number
● Supplier ID · Primary key
Name · Text
Account Manager · Text
Risk Rating · Text
| Contract | Supplier | Renewal | Cost |
|---|---|---|---|
| CTR-104 | Northstar FM | 30 Sep | £42,000 |
| CTR-105 | City Engineering | 18 Oct | £18,500 |
| CTR-106 | LiftSafe UK | 07 Nov | £29,800 |
| Contract | Supplier | Location | Renewal |
|---|---|---|---|
| CTR-104 | Northstar FM | London HQ | 30 Sep |
| CTR-105 | City Engineering | North Warehouse | 18 Oct |
| CTR-106 | LiftSafe UK | London HQ | 07 Nov |
| Contract | Supplier | Renewal |
|---|---|---|
| CTR-104 | Northstar FM | 30 Sep 2026 |
| CTR-105 | City Engineering | 18 Oct 2026 |
System Views now live under Management. Twenty ready-made read-only views cover operations, exceptions, priorities, assignment gaps, asset/SLA governance, stock thresholds, maintenance, project deadlines, compliance, automation, services and assignment summaries.
Operational, exception, priority, governance, threshold, portfolio, compliance, automation, service and summary view types are available immediately.
CRUD Permissions controls System View List and Detail access. Create, Update and Delete stay disabled because the built-in definitions are read-only.
Opening a System View also requires Read access to its underlying Facilities Now entity for the selected tenant.
Use System Views as Report data sources and assign individual System Views to users through Management → Entity Assignment.
| System View | Type | Entity area |
|---|---|---|
| Overdue Helpdesk Tickets | Exception | Helpdesk |
| Assets Without an SLA | Governance gap | Assets |
| Projects Ending in 30 Days | Forward look | Projects |
| Active Assignments by User | Summary | Assignments |
| SSID | Name | Status |
|---|---|---|
| AHU-01 | Air Handling Unit | Active |
| CH-02 | Chiller 02 | Open |
| LT-114 | Laptop 114 | Active |
| System View | Type | Entity area |
|---|---|---|
| Overdue Helpdesk Tickets | Exception | Helpdesk |
| Assets Without an SLA | Governance gap | Assets |
| Projects Ending in 30 Days | Forward look | Projects |
| Active Assignments by User | Summary | Assignments |
System Reports cover the facilities estate, maintenance, projects, automation, people and audit activity. Every report is permission-aware, displays the company name, uses charts and tables where appropriate, and provides Print, a stable unique URL and QR code.
Executive, asset, location, inventory, helpdesk, task, PPM, SLA, project, Kanban, Gantt, workflow, service, document, calendar, people, messaging and audit coverage.
Company-branded report pages with print-friendly chart and table layouts.
Runs use the signed-in user, current company and selected tenant read permissions.
Every System Report has a unique application URL and QR code for fast reopening.
| Asset | Location | Status |
|---|---|---|
| AHU-01 | Head Office | Open |
| Boiler 02 | North Warehouse | Attention |
| Asset | Location | Status |
|---|---|---|
| AHU-01 | Head Office | Open |
| Boiler 02 | North Warehouse | Attention |
Live application screen previews replace recreated mock imagery and mix light and dark workspace presentations.
| SSID | Name | Status |
|---|---|---|
| AHU-01 | Air Handling Unit | Active |
| CH-02 | Chiller 02 | Open |
| LT-114 | Laptop 114 | Active |
| SSID | Name | Status |
|---|---|---|
| HD-2401 | Reception cooling fault | Open |
| HD-2398 | Door access issue | In Progress |
| HD-2387 | Lighting inspection | Active |
Show the status of the reception cooling ticket.

HD-2401 is Open and linked to London HQ. The current SLA is still within target.
Ticket: HD-2401\nStatus: Open\nLocation: London HQ
The same global controls are available on the landing page and throughout the signed-in app. Choose a named colour-blind palette, change font and text size, zoom the whole page, set an optional text colour, and switch operational lists between table and visual tile/icon views.
| SSID | Name | Status |
|---|---|---|
| HQ-01 | London HQ | Active |
| WH-04 | North Warehouse | Open |
| SITE-12 | Service Centre | Active |
| SSID | Name | Status |
|---|---|---|
| AHU-01 | Air Handling Unit | Active |
| CH-02 | Chiller 02 | Open |
| LT-114 | Laptop 114 | Active |
| SSID | Name | Status |
|---|---|---|
| AHU-01 | Air Handling Unit | Active |
| CH-02 | Chiller 02 | Open |
| LT-114 | Laptop 114 | Active |
| SSID | Name | Status |
|---|---|---|
| HQ-01 | London HQ | Active |
| WH-04 | North Warehouse | Open |
| SITE-12 | Service Centre | Active |
| SSID | Name | Status |
|---|---|---|
| PPM-302 | Quarterly AHU service | Due |
| PPM-298 | Fire door inspection | Active |
| PPM-287 | Water hygiene checks | Open |
| SSID | Name | Status |
|---|---|---|
| AHU-01 | Air Handling Unit | Active |
| CH-02 | Chiller 02 | Open |
| LT-114 | Laptop 114 | Active |
Tell us what you manage, how many sites or assets you operate, and what you want to improve. Messages are sent directly to admin@obea.co.uk.
Show the status of the reception cooling ticket.

HD-2401 is Open and linked to London HQ. The current SLA is still within target.
Ticket: HD-2401\nStatus: Open\nLocation: London HQ
| Event | Automation | Status |
|---|---|---|
| PW-24 | PPM Task create + assign | Success |
| PW-23 | Kanban due-soon alert | Warning |
| PW-22 | Gantt overdue alert | Critical |
| PW-21 | SLA early warning | Success |
| SSID | Name | Status |
|---|---|---|
| PRJ-14 | Office refurbishment | Active |
| PRJ-11 | HVAC controls upgrade | Open |
| PRJ-09 | LED replacement | Active |
| SSID | Name | Status |
|---|---|---|
| AHU-01 | Air Handling Unit | Active |
| CH-02 | Chiller 02 | Open |
| LT-114 | Laptop 114 | Active |
Each email address can create one company workspace and may join additional companies by invitation. For company-creation help contact admin@facnow.obea.co.uk. Once signed in, How-To is the first left-menu item and Talk to AI Andy provides conversational guidance and live entity status lookup.
| SSID | Name | Status |
|---|---|---|
| HD-2401 | Reception cooling fault | Open |
| HD-2398 | Door access issue | In Progress |
| HD-2387 | Lighting inspection | Active |
| SSID | Name | Status |
|---|---|---|
| AHU-01 | Air Handling Unit | Active |
| CH-02 | Chiller 02 | Open |
| LT-114 | Laptop 114 | Active |
Show the status of the reception cooling ticket.

HD-2401 is Open and linked to London HQ. The current SLA is still within target.
Ticket: HD-2401\nStatus: Open\nLocation: London HQ